Received a Jac-Shirt as a gift, ordered through a small mom and pop store dealer by family. When I tried to exchange the new, unworn, tagged item for another size by calling the factory I was told no, as the item was purchased from a dealer and they "strictly do not mess with their dealers". I offered to pay shipping both directions, pay a restocking fee, or any difference they felt may appropriate for pricing, but was continually rejected, by both sales staff and the supervisor Stacy. My only recourse is to send the shirt back to the general store it was ordered at, and let them work with the company. Without a receipt, I am skeptical that they will have better luck than me, and they most certainly will not make anything on the order as they do not carry much of a stock, just one rack in the back corner. I am not trying to pull a fast one on anyone, just exchange a new gift for the right size. Pretty basic request.
Great selection of real wool products, some of which are produced there in VT. Clothing as well as blankets, bags, etc. Friendly help.
Johnson Woolen Mills Buyer Beware: Beautiful clothes, questionable quality, insulting customer service.
And with that employment, comes a sense of pride, and you can SEE that in the construction of these bibs. High quality craftsmanship throughout.
Proud new owner of a pair of wool bibs from Johnson Woolen Mills !
Sales Associate was friendly and helpful. Very knowledgeable of where items were located in a store bursting with Woolen goodness.
Thank You Johnson Woolen Mills.
I got my first JWM product as a gift when I turned 14, and wore it until it finally disintegrated when I hit retirement age. I bought their hunting woolens about 20 years ago which also served me well, so I was surprised when one of the two flannel shirts I got a year ago started to disintegrate after being worn about six times. A couple of buttons came off each shirt and the buttonholes started to unravel on both almost immediately, which was a nuisance (especially on $80 shirts). Then the fabric of one shirt frayed above the vent at the sleeve cuff.
I am 100% satisfied and cannot wait to get these bibs out on the ice this winter !!!
My suggestion to the reader? Buy Filson or Pendleton. Johnson has lost my business for life. Good luck finding hordes of wool wearers in the prime of their consumer spending days to replace me.
We finally made the hour-long trip to Johnson to return the shirt. Figuring the damage was due to something like a bad run of fabric, we assumed a company whose web site promotes its reputation for quality (“wear it for life”) would want to make the situation right. We were wrong. When I mentioned my wife discovered the problem when ironing, the “owner” (who’d been called to assist us) jumped on that and claimed it was the heat of the iron that did the damage. “You don’t iron cotton” was a strange comment coming from someone in the garment industry. She offered to see if the shirt “could be” repaired, but absolutely refused to replace it. We left angry and disbelieving, especially given that we were going to be shopping for additional shirts and my wife wanted a wool jacket. Sadly, the insulting and disrespectful customer “service” even overshadowed the inferior quality now representative of this once-proud Vermont icon. Shameful.
I saved up the extra money to buy American Made because, more than ever, it means my fellow compatriots have work.
It is hard to find any company anymore who won't stand behind their products and rejects all basic tenets of customer service and respect, so congrats on that distinction Johnson. I can appreciate that it can be hard to maintain a business in a declining industry as wool garment makers, overrun by cheap synthetic imported garments in the market. I would suggest focusing on quality of product instead of cutting the customer service. We are seeking something different that we can't get from other companies when we buy American made wool garments-a sense of pride that comes from helping our fellow citizens and getting heirloom quality traditional garments. This experience instead has left me with a unwearable $250 jacket and a sense of disgust where a sense of pride should be.
Johnson Woolen Mills is a US Store based in Johnson, Vermont. Johnson Woolen Mills is located at 51 Lower Main St E, Johnson, VT 05656, USA.
Please contact with Johnson Woolen Mills using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Johnson Woolen Mills opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.